The Human Side of Digital Transformation
“Digital transformation is not just about technology; it’s about reimagining processes, people, and culture to create real value.”
— Miguel Leocádio, Executive Board Member at Glintt Global and Head of Glintt Next
At a time when technology evolves faster than ever, organizations face a challenge that goes far beyond adopting new digital tools. True transformation happens when companies succeed in aligning technology, culture, and people toward a shared vision of innovation and sustainable value creation.
In his interview on Líderes Globales (Capital Radio), Miguel Leocádio, Executive Board Member at Glintt Global and Head of Glintt Next, reflects on what it really means to lead a digital transformation — and why it always begins with people.
Beyond Technology: The Cultural Shift
Most organizations already understand the need to transform. The difficulty lies not in recognizing the change but in managing it effectively.
“The hardest part is not convincing companies to embrace the future, but helping people and organizations develop the capacity to adapt to it.”
According to Miguel Leocádio, the rise of artificial intelligence (AI) — especially generative AI — has revolutionized how technology consulting firms create value. Today, every digital product and service must embed AI at its core, both in design and execution. But its impact extends beyond tools: it reshapes structures, processes, and organizational culture.
The Challenge of Scaling Innovation
Another key insight from the interview is the difficulty many organizations face when trying to scale AI initiatives.
“It’s easy to run a pilot project in one department. The real challenge is how to generalize that solution across an entire large organization.”
This is not just a technical issue — it’s a structural and cultural challenge. Improving processes that already work well demands courage, strategic vision, and strong change management.
“We want to improve what’s already stable, and that’s far more complex.”
People at the Heart of Transformation
No technological project can succeed unless it’s treated as a human and cultural journey.
“A technology project is, above all, a project of culture, people, and organization. If the culture isn’t ready, 90% of initiatives will fail.”
Successful transformations combine both top-down and bottom-up dynamics: leadership defines the vision and direction, while employees actively shape and participate in the change.
At Glintt Next, this human-centric approach underpins every project, ensuring that technology serves people — not the other way around.
The Speed of Change and the New Digital Talent
As technology evolves exponentially, human adaptability struggles to keep pace.
“Technological change is moving faster than our ability to adapt.”
That’s why continuous learning and skills development are crucial. Professionals must understand where they can add unique value — beyond what algorithms can replicate.
At Glintt Next, this belief drives initiatives that merge advanced technology, organizational transformation, and capability building.
“Our approach is not only about implementing solutions but also about preparing people and structures for the future.”
The Future: Humans and AI Agents Working Together
For Miguel Leocádio, the future of work will be defined by collaboration between humans and AI agents.
“We must prepare for a future where our new colleague is an agent. Humans must remain at the center, understanding where we bring irreplaceable value.”
This perspective reflects not only his leadership philosophy but also the vision of Glintt Next — a vision where technology and humanity evolve together, guided by purpose, ethics, and innovation.
In a world where digital tools change daily, the real transformation is human. The key is not merely to keep up with technology, but to lead it with meaning and empathy.
Listen to the full interview (in Spanish):
